Orders placed on Professionals.LivingWellWithDrMichelle.com are subject to the following terms and policies. Ordering requires acknowledgement that you agree to the order terms and policies.
United States Orders & Shipping
- Shipping rates are calculated based on size and weight of the items purchased.
- Additional shipping charges will apply to Alaska, Hawaii, US territories and APO/FPO/DPO.
- Please allow 7-10 business days for your order to be delivered for orders placed within the continental United States. Please allow additional time for international orders.
International Orders & Shipping
- We ship internationally to most countries – additional shipping and handling will apply for international shipping.
Not fully satisfied with your purchase? While we believe and hope you will love and benefit from the courses, if you are not completely satisfied with your purchase we offer a full 30 day money back guarantee. Whatever your reason*, reach out to us within 30 days of purchase at firstname.lastname@example.org and receive a full refund. *Aside from account removal and disablement for violation of our terms and conditions.
Books and Educational Products and Programs
Professionals.LivingWellWithDrMichelle Books and educational products and programs have the same 30 day money back guarantee.
Promotional items branded with Professionals.LivingWellWithDrMichelle branding (drinking bottle, bags, etc.) are refundable.
Contact Customer Support with information about defective goods received. Defective items will be replaced and may need to be returned to us. We will will issue a postage-paid return label for the return of defective items.
Damages sometimes occur during shipping. Since this involves communication with the shipping company and the customer, we will work with our customers to find a solution. With prior approval, documented, damaged goods may be returned and replacement items will be sent.
To have damaged goods considered for replacement, send photos of damages, including all packaging materials, with a list and description of damaged items to Customer Support.
Please note: It is common for packaging materials to become scuffed, dented, or otherwise cosmetically altered during shipment. Usually, the items inside are safe from harm and undamaged. For this reason, we advise against refusing shipments unless actual product damage is visible (e.g., the product is leaking from the box). See our Refused Shipments policy for details.
Lost or Stolen Shipments
Shipments lost by the shipping company will be handled similar to Damaged Goods, above. Please contact Customer Support in the event of a lost shipment.
Professionals.LivingWellWithDrMichelle.com is not responsible for shipments stolen from customer premises or delivery locations after delivery.
Refusing a shipment is not an authorized method of returning an order. Please contact Customer Support for a return authorization number.
Customers will be held responsible for costs incurred by refusing a shipment, including the cost of products lost or damaged en route back to our warehouse. Customers refusing shipments will be charged for the cost of return shipping and the restocking fee. Refused shipments that become lost or damaged will not be refunded.
Class / Lecture Order Issues
Customers must provide Customer Support a copy of the original order form and proof of payment. Order forms may be scanned or photographed and sent to Customer Support.
Incorrect Shipments / Missing Items
Incorrect order issues will be handled on a case-by-case basis. Missing items will be credited or shipped at no cost. A prepaid return label will be provided for the return of items sent in error. Group Buy orders have special requirements which must be met to be considered for order adjustment.